A 60–minutes Ticket Resolution Warranty
Each ticket that you submit to our customer assist Dept will be handled in approximately one hour. The basic queries are going to be replied to as quickly as possible. Nonetheless, if the assistance question you have sent requires the help of an experienced administrator, we are going to address the ticket to him and will let you know about the hold–off.
Professional Technical Assistance Service
Our tech support team will be on duty for you day–and–night to to attend to all assistance request tickets that you send. We offer customer help for the software applications that are pre–installed on your machine. These include our custom created Control Panel, the chosen OS along with the server admin panel (in accordance with the VPS type).
An Informative Help Zone
A detailed and routinely updated article base is integrated into our in–house built Control Panel. It gives you quick tips on how to carry out all of the necessary web site management jobs. The Help section offers comprehensive how to articles and reviews and step by step video lessons. You can reach the Help zone by pressing the Help or Video buttons in the upper right part of each Control Panel section.