Customer Support Channels
A 60–Minute Support Ticket Response Guarantee
All your assistance requests will be attended to within maximum 60 minutes after the ticket or email was received. If your issue calls for further assistance from a system administrator, we’ll forward the ticket or the e–mail to the person on duty, in a timely manner and will leave a note to inform you that more time will be needed for discovering the optimal solution. If you make use of our Optional Managed Services package, all of the tasks included there will be completed whenever you choose.
A Topflight Technical Support Service
If you require assistance with the Control Panel or with any of the applications that we have preinstalled on the dedicated hosting server on your behalf, you can contact the technical support team at any time via the ticketing system. Furthermore, if you need assistance managing your dedicated server, you can order the Optional Managed Services package, that includes weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and restarting procedures, backup hard disk drive storage space, etc.
A User–Friendly Help Area
Every Linux dedicated servers hosting package is fitted out with our charge–free Control Panel, which sports an elaborate knowledge base plus a collection of educational video tutorials. Whenever you require assistance while working with the Control Panel, just hit the Videos or Help buttons located in the top right corner.