In case you've ever had a cloud hosting account in the past or you've dealt with any other kind of online service, you are probably aware from your own experience that for some things it is better to speak with a live person on the telephone instead of exchange support tickets or e-mail messages. If you want to learn more about a particular service before you decide to buy it or in case something small-scale should be made, for instance, it is really easier and a lot faster to get it done in real time. If you're able to get hold of representatives over the phone, it's very likely that you are working with an actual hosting supplier, not just a reseller. The type of support that you can get over the phone varies between different companies - from common issues to dedicated technical support. Typically most suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are managed via electronic mail and tickets.
Phone Support in Cloud Hosting
If you decide to take advantage of one of our cloud packages, you'll be able to contact our customer support team over the telephone for 14 hrs per day. We can help you select the ideal plan for your sites since we are aware that it is better to discuss this kind of matters with a live person. If you already own an account, we're able to help you with all your sales/billing questions and / or general matters, even with some technical troubles which don't require a lot of time or escalation to a system administrator as it will be more convenient to open a ticket for time-consuming issues so as to have the entire communication in a single place. We have telephone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and talk with our representatives.