Should you ever face a problem with your website and be incapable of coping with it, ask the respective web hosting company’s help desk staff to assist you to bring the site back online. A quick solution would be the most optimal scenario, but a lot of companies answer within twenty four hours and even more, all the more so if you’re doing business with a hosting reseller. Even if your problem can be easily fixed, your site may not work satisfactorily or may not be reachable at all for a longer stretch of time, so you may lose potential customers because it’s highly unlikely that anybody will be willing to revisit a website that is broken. Because of this, you ought to make certain not only that you can touch base with your hosting company, but also that they can respond and help you in a timely fashion. If a web application update does not go as planned or if you delete something by mistake, for instance, the website must be fixed quickly so as to prevent protracted unavailability.
One-Hour Response Guarantee in Cloud Hosting
Our cloud packages feature a one-hour response guarantee, so no matter what query or complication you might have, we’ll always be there to help you. The fact is, it rarely takes more than half an hour to get an issue fixed or a query answered, and this is valid for both technical and sales matters. Our help desk team members will be at your service 24x7, even on official holidays and weekends, which goes to say that you will receive swift assistance whenever you need it. We know exactly how valuable time can be, so by the time we answer your e-mail or trouble ticket, we’ll have probed into the matter and, if we haven’t found a solution, we will provide you with more details about what you need to do on your end – if the circumstances require it. With our support service, you can be sure that there will be someone to help you out momentarily, irrespective of what time it is.