There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a support ticket system. It is the least complicated communication medium for a number of reasons. In the event that no help desk team representative is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will invariably hit home. Also, you can copy/paste extensive bits of information without worrying about typographical mistakes, and if a certain issue needs more time to be solved or a number of responses must be exchanged, all the info will be in the same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to contact your web hosting provider is that they are usually separate from the hosting platform, which suggests that if you need to provide information or to adhere to guidelines, you’ll need to use at least 2 separate interfaces and this number may increase if you want to manage a number of domain names. Also, a lot of web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you’re browsing your files or fine-tuning different settings. The ticketing system is being closely monitored 24/7 by our client service staff representatives and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to obtain support. In contrast to other web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you like and ask for info in regards to any technical or billing problem. Also, you can see a selection of informational articles, which will help you solve the most commonly faced problems yourself.