24/7 Customer Support in Cloud Hosting
All our cloud packages feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting solutions well before you make a purchase or you're a current client and you have any kind of question or a difficulty, you're able to contact us at any time, which includes weekends and holidays. We have many channels to get in touch with us - several phone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more complex issues or any troubles that need extra time to analyze and deal with. In contrast to many other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, therefore no matter what your issue is, it will be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in VPS Web Hosting
In case you acquire a virtual private server from our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the U.S.A., the UK and Australia along with a live chat service. If you are an existing customer and you need assistance with a technical issue that requires longer time to analyze or resolve, you'll be able to open a support ticket through your billing account or you can send an e-mail message and we'll handle the trouble and send you an answer within one hour. The reply time is guaranteed 24/7, including holidays and weekends, however for the majority of issues it takes no more than 30 mins to receive assistance. Our support service covers the VPS plus all pre-installed software it features, so in case you need help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server plans that we offer feature 24/7 support via different means of communication and with a 1-hour maximum response time warranty. In case you want to learn more about the plans or you have any kind of general or billing questions, you will be able to call one of the local numbers we have globally or you may use our live chat service and speak with a live representative. For solely tech difficulties which require the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail, because all these channels are more appropriate to track a particular issue. The reply time for them rarely surpasses 30 mins, so that you can forget all about having to wait for an entire day so as to get help. The support service is available for all the server-related matters, and the pre-installed software. When you'd like to receive help with third-party apps, you can consider obtaining the Managed Services upgrade that we provide for all packages.